Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Handling Time:
1. Standard Handling time: 1-9 Business Days
2. Fast Handling time: 1-6 Business Days
3. DHL/FedEx Handling time: 1-4 Business Days
Country:
1. United Kingdom
2. United States
Shipping Time:
1. Standard Shipping (Delivery time 10-15 business days).
2. Fast shipping (Delivery time 7-10 business days).
3. DHL/FedEx Shipping (Delivery time 5-8 business days)
Shipping Cost:
Standard Shipping Cost: $6.95
Fast shipping Cost: $12.95
DHL/FedEx Shipping Cost: $35.95
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund And Return policy.
We understand how exciting it is to receive a package and that’s why we provide a confirmation email with a tracking link, allowing you to follow your order all the way home! However, please be patient and allow 1-3 day for the carrier to scan your package into their system.
If you eagerly try to track your package and don’t see any information available, don’t worry. This simply means that the carrier has not yet processed your package.
Once your package has been scanned into their system, tracking events will begin to populate on the tracking page, and you can keep an eye on your package’s journey until it reaches your doorstep.
We ship in the United Kingdom and United Sates
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at info@thecustomcrocs.com
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@thecustomcrocs.com
If you need to swap an item
Returns and Exchanges
At thecustomcrocs.com, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day window for returns. If for any reason you need to return an item, just let us know within 30 days of receiving your order. For us to process your return, please make sure the item is in its original packaging, with tags attached, and is unused or unworn. Don’t forget to include the receipt or proof of purchase to help us speed up the process. We want your shopping experience with us to be worry-free, and our return policy is just one of the ways we ensure your satisfaction.
We believe that every purchase you make at thecustomcrocs.com should meet your expectations. In the unlikely event that you receive a product that is defective, damaged, or not what you ordered, we are happy to exchange it for you. We also understand that sometimes you may need a different size, and we’re here to help. If you need to exchange an item, just drop us an email at thecustomcrocsstore@gmail.com and we’ll make it right. Our commitment is to provide you with a hassle-free shopping experience and stand behind every product we sell.
Please check your order when it arrives and get in touch with us right away if the item is broken, damaged, or you get the wrong one so we can look into the problem and fix it.
Ready to start the return process? Just drop us a line at thecustomcrocsstore@gmail.com and we’ll guide you through the rest.
After we receive and inspect your return, we’ll let you know if your refund is approved or not. If it is, we’ll automatically refund the purchase amount to your original payment method. Just keep in mind that it may take up to 7 days for your bank or credit card company to process the refund.