1. What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
2. Are my payments secure?
Yes, it’s 100% Secure.
We use the PayPal & Stripe payment gateways. You can use Paypal checkout & Stripe checkout to pay
3. Which currency are you using on your website?
Our products are set in US dollars. Fortunately, our system will automatically convert it for you, don’t worry
4. What payment methods do you accept?
We additionally offer support
You can choose these payment methods at checkout.
You can use your card to pay through the Stripe payment gateway
5. What if I’m not home?
If you’re not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
6. Can I exchange an item?
We do accept exchanges and they follow the same conditions as the Refund & Return Policy
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom