RETURN POLICY
By placing an order through thecustomcrocs.com, you agree to the following return policy. We have designed our policy to ensure that you are fully aware of our refund and return procedures.
30-DAY RETURN POLICY
At thecustomcrocs.com, we want you to be completely satisfied with your purchase. That’s why we offer a 30-day window for returns. If for any reason you need to return an item, just let us know within 30 days of receiving your order. For us to process your return, please make sure the item is in its original packaging, with tags attached, and is unused or unworn. Don’t forget to include the receipt or proof of purchase to help us speed up the process. We want your shopping experience with us to be worry-free, and our return policy is just one of the ways we ensure your satisfaction.
RETURN PROCESS
Ready to start the return process? Just drop us a line at info@thecustomcrocs.com and we’ll guide you through the rest. If your return request is approved, we’ll provide you with a return shipping label and step-by-step instructions on how and where to send your package. Please note that we do not accept any items that are sent back to us without a prior return authorization. Our goal is to make your return experience as seamless as possible, so don’t hesitate to reach out to us if you have any questions or concerns.
RETURN METHOD
We accept returns by Mail.
HOW WILL CUSTOMERS GET THE RETURN LABEL
-In the box(For Damaged Product)
-customers responsibility (For Customers Remorse)
RESTOCKING FEE
We do not charge any restocking fee on returns.
PRODUCT CONDITION
All returned items must be in new condition.
RETURN SHIPPING FEE
We do not charge any return shipping fee.
EXCHANGES
We believe that every purchase you make at thecustomcrocs.com should meet your expectations. In the unlikely event that you receive a product that is defective, damaged, or not what you ordered, we are happy to exchange it for you. We also understand that sometimes you may need a different size, and we’re here to help. If you need to exchange an item, just drop us an email at info@thecustomcrocs.com and we’ll make it right. Our commitment is to provide you with a hassle-free shopping experience and stand behind every product we sell.
REFUNDS
After we receive and inspect your return, we’ll let you know if your refund is approved or not. If it is, we’ll automatically refund the purchase amount to your original payment method. Just keep in mind that it may take up to 7 days for your bank or credit card company to process the refund.
CONTACT INFORMATION:
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +447537180760
Email: info@thecustomcrocs.com