This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
ADDRESS: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
WORKING TIME
Monday – Friday
Shipping countries
Currently, we only support shipping in the United States and the United Kingdom, we do not support shipping to other countries.
Handling Time
- Standard Handling time: 1-9 Business Days
- Fast Handling time: 1-6 Business Days
- DHL/FedEx Handling time: 1-4 Business Days
Shipping time/Shipping cost
Handling Time:
1. Standard Handling time: 1-9 Business Days
2. Fast Handling time: 1-6 Business Days
3. DHL/FedEx Handling time: 1-4 Business Days
Country:
1. United Kingdom
2. United States
Shipping Time:
1. Standard Shipping (Delivery time 10-15 business days).
2. Fast shipping (Delivery time 7-10 business days).
3. DHL/FedEx Shipping (Delivery time 5-8 business days)
Shipping Cost:
Standard Shipping Cost: $6.95
Fast shipping Cost: $12.95
DHL/FedEx Shipping Cost: $35.95
Order tracking
We understand how exciting it is to receive a package and that’s why we provide a confirmation email with a tracking link, allowing you to follow your order all the way home! However, please be patient and allow 1-3 day for the carrier to scan your package into their system.
If you eagerly try to track your package and don’t see any information available, don’t worry. This simply means that the carrier has not yet processed your package.
Once your package has been scanned into their system, tracking events will begin to populate on the tracking page, and you can keep an eye on your package’s journey until it reaches your doorstep.
Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund & Return Policy.
Item not received
If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at info@thecustomcrocs.com
The place of production of the product
Our products will be manufactured in the US or China, depending on the specific item. They will be thoroughly tested before being delivered to the customer.
Conclusion
I hope this guide to shipping helped you with your online store! Please comment with any questions you may have and I’ll be happy to answer them. Good luck
Contact Us
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Phone: +447537180760
Email: info@thecustomcrocs.com